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**Technarch** · 04-24-2001, 04:23 PM

Well I'm back from the dealership that Ford forced me to return to.
All they did was take the pan off, drain the fluid. Pour a bit in. A 20 minute job. They didn't even flush the transmission or anything like they were supposed to do. So I still have Mercon 3 in my transmission.

I called Ford Customer Service again, they said they are sorry (yeah right) and that I MUST keep returning to the dealership because it's a workmanship issue EVEN THOUGH:
a) this was work done as a warrantry item
b) this is a ford trained tech

I was told by 2 dealerships previously that they need to do a tranny flush and stuff to have it fixed properly. Ford on the phone says that if doing this with the pan was all that is required then that is the correct solution.

I asked for them to write me a letter on official letterhead saying it's ok for an automatic transmission to drive around with a mix of Mercon V and Mercon III and I was told that Ford does not send out correspondence.

And on top of it, the grease monkey did a sloppy job and I had to wipe off transmission fluid when I returned home.

I seriously want to sue Ford in court and/or take this story of declining quality/service to the media. I don't understand why Ford won't let the job be done properly elsewhere.

04-24-2001, 04:23 PM	#3 (permalink)
Technarch TEAM Member Join Date: Oct 2000 Location: Toronto, Ontario, Canada Posts: 433	Re: Ford Customer Service = CRAP Well I'm back from the dealership that Ford forced me to return to. All they did was take the pan off, drain the fluid. Pour a bit in. A 20 minute job. They didn't even flush the transmission or anything like they were supposed to do. So I still have Mercon 3 in my transmission. I called Ford Customer Service again, they said they are sorry (yeah right) and that I MUST keep returning to the dealership because it's a workmanship issue EVEN THOUGH: a) this was work done as a warrantry item b) this is a ford trained tech I was told by 2 dealerships previously that they need to do a tranny flush and stuff to have it fixed properly. Ford on the phone says that if doing this with the pan was all that is required then that is the correct solution. I asked for them to write me a letter on official letterhead saying it's ok for an automatic transmission to drive around with a mix of Mercon V and Mercon III and I was told that Ford does not send out correspondence. And on top of it, the grease monkey did a sloppy job and I had to wipe off transmission fluid when I returned home. I seriously want to sue Ford in court and/or take this story of declining quality/service to the media. I don't understand why Ford won't let the job be done properly elsewhere.