here's an idea...
talk to the service manager, tell them that since they cannot seem to get their sh*t straight, they can either pay to have another dealer (a reputable dealer) do the work correctly, or you will call the BAR and report their practices. BAR stands for Bureau of Automotive Repair. once they are contacted by BAR, from what I understand, they cannot do any more work on cars until the matter at hand is resolved. plus, if they are found to be incompetent, they just might get shut down completely - meaning they cannot do any more mechanical repairs until a certain time has passed, or until they can prove to the BAR that they are knowledgable in the work required.
I may be wrong on some of these points, but a buddy of mine just went thru it. it's a nasty process (esp. for the dealer) and does take some time. I'd look into it if I were you.
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"I'm mad. You're mad. We're all mad here!" - Cheshire Cat
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'01 Twilight Blue ZX3 5-spd w/ Power/Premium options
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