Dang, this is the lamest junk ever. I was at the middle school where I work, and was about to head to class (college), only to find my key wouldn't turn... I had to wait an hour and a half for my buddy to come get me... and of course I missed that class. At least I wasn't late for work in the afternoon; I'd be even more ticked, which is saying something, because I'm sorta PO'd about the trouble and the serious stress.
If the company refuses to do anything about this known issue (aside from milking it for tons of cash), how do we get a class-action suit going? A LOT of folks will fit in that class, let me tell ya.
Edit: I found this just now: http://www.fazmiclaw.com/focus.html