Ford has not improved their customer service since 2001 folks
! My wife and I were basically double billed for a $150 job coming to $500 at Planet Ford in Humble, TX and short changed at Anderson Ford in Cleveland, TX for a new computer to the tune of $550 since they installed a faulty computer from Ford and ruined the wire harness connector in the process and tried to claim the Crown Vic. need $2,000 in new parts when the problem was the defective computer they installed! I suspect they wanted a good used car in exchange for a trade we were not willing to do
. After these two fiascos with Ford we've bought 1984, 1985, and 1986 Chevy Blazer (M1009s) military trucks to replace the two Fords we now have for sale
. We will be buying several more Chevy military trucks and never be looking at Ford again.
That's one huge statement for a previous life-time Ford owner to go over to Chevy and NEVER look back........ To imagine why they are losing market share..............