[polarisman14]

If you call Steve at Tousley Ford, customer service will no longer be an issue. He's awesome. Otherwise, I've learned to perform the work myself or take it to my local mechanic.

Examples of Ford's legendary piss-poor customer service:

The oil in my father's Ranger was changed at Hillsboro, Ford in Hillsboro, NH and they didn't even come close to screwing in the drain plug. The only reason why my dad didn't blow the engine was because he saw my mother in her Ford Windstar (serviced at the same location) with transmission shifting issues (coincidentally, after having transmission fluid changed) on the side of the highway and stopped. He noticed a rainbow coming from under the truck on a rainy day and discovered the drain plug about a turn away from falling out.

This was a couple of months after the slave or master cylinder in the Ranger was obviously defective and ford refused to replace it, citing that it "felt normal and it tested fine." Until, of course, his pedal went completely dead in the middle of a business-trip commute. Then, they replaced it.

This was also after the OEM Ranger hood started rotting through 6,000 miles (3-4 months) after purchasing and they refused to admit that shoddy preparation and body/paint work was the problem.

Portsmouth Ford in Portsmouth, NH also argued with him about his Ford $500 customer loyalty rebate for well over 6 months. You would think after purchasing several vehicles there, there wouldn't even be a discussion. Needless to say, their next vehicle was a Toyota Rav4.

Unless it's through Steve, I refuse to go to a dealership to get anything done.