Dissapointed in shipping - Focaljet

**ras50401** · 04-17-2008, 10:33 PM

i had ordered a couple of products on sunday. hoping they would be shipped that monday. there was a problem. and was never contacted. now my purchases will not make it here till next monday.

**Focusfre4k** · 04-18-2008, 12:54 AM

....stop your complaining....do you know how the whole proccess works? things dont just happen next day

**ras50401** · 04-18-2008, 07:26 AM

even tueday would of been fine thats not why im upset . there was no call or email. when my card had a different adress than anything. so it sat there.

**cfmfocus2** · 04-18-2008, 09:05 AM

The website is 24 hours, but we work Monday to Friday 9:30 am to 5:30 pm. You made the order Sunday night. I processed your order on the next business days on the 14th Monday. I did not have any problems with processing it. Monday is always very busy for us, as we have to process 2-3 times more orders than a regular day.

We received a large amount of orders over that weekend. We tried our best to send out all the packages possible on Monday. We were not able to get all the packages out on Monday, as we had more orders than normal. Some of the orders had to be shipped out on Tuesday.

Your order did ship out on Tuesday. We did send out an e-mail with a completed order confirmation with tracking number. You also should of received an e-mail with the tracking number on Tuesday. If you log into your account online, you will see it was completed order with the tracking number showing it did ship out. You should have received an email from DHL on Tuesday with the tracking information for you package, which showed it shipped out. The completed order confirmation would of been on Wednesday. You should have received those e-mails, so my guess is maybe you enter the wrong e-mail on your order or our e-mails went to your junk e-mail filter.

We sorry that we were not able to ship your order out on Monday. I hope you understand that we were not physically able to ship your package out on Monday.

I think we do a good job in general with shipping out packages. I ordered stuff myself from other companies for other things and seen where most take atleast 1-2 business days to process an order. We try to do better than most with trying to get stuff out the same business day while other are longer than that.

The best thing to do is to call if you have any questions. Someone can ask will the package ship out on Monday if it going to ship out Tuesday I would like to have it shipped a quicker method. Someone can put a note in order when they place it in the special order instructions field telling us they need the pasts before Friday to call.

**grbrgrnzx5** · 04-20-2008, 02:13 PM

I, for one, have never had a difficult time with the shipping of ANY of [FJ]'s sponsors, especially not CFM. Remember, ras, that patience is a virtue, and like any business, there is a certain amount of operational lag-time. So maybe you get the parts on a Monday instead of on a Friday. Big deal. Now you'll just have to wait until the following weekend to install them. Doesn't sound like a big deal to me, but then again, I'm just an idiot who tries not to pick on vendors (especially guys like CFM) because it takes them 24 hours to process and ship an order.

**hksvt_03** · 04-20-2008, 09:04 PM

CFM is always great about shipping. I'm sure they will sort everything out for you.

Alex

**ridindirtyzx3** · 04-20-2008, 10:37 PM

CFM is the only sponsor on here that ive ever really ordered anything from, and i was extremely happy with their shipping. i would usually recieve my things in 2-3 buisness days, which seems really good (and i live in PA)

**uh8in** · 05-18-2008, 08:13 PM

you guys at c-f-m. keep doin what you guys do i never i had a problem with you guys i order stuff from you guys all the time im jus running out of things to buy. keep up the good work

**jinstall** · 05-19-2008, 06:46 AM

Shipping has been great for me, all the way here in Germany, never over 10 days. Now for emails yes I can understand. CFM would be perfect except for returning emails.

**jerkeesvt** · 05-19-2008, 07:49 AM

CFM's always been top-notch to me!!!

**AerofurySC** · 05-19-2008, 12:13 PM

Another thumbs up for a top notch company.

**slverfocus13** · 05-19-2008, 02:17 PM

i have never had ne problems with shipping from CFM....great service

**kennan J** · 05-19-2008, 02:35 PM

True that thumbs up

**CFM Focus** · 05-20-2008, 05:31 PM

Thanks to all for your support!

**Xryan85X** · 05-21-2008, 12:46 AM

Are you for real? Of all the FJ sponsors these guys have the best shipping BY FAR.

**starfuryt550** · 05-21-2008, 01:17 PM

cfm has always been good with my orders, and ive had like 8 so far...maybe it was just a fluke, but its not like them. they were prolly busy as they said, so give them another chance!

**ROB_iSVT** · 05-21-2008, 04:20 PM

CFM = the best.

**bluefociZX3** · 05-23-2008, 10:02 PM

hell i ordered a diablo mafia Thursday and it was shipped out on Friday top notch company

**drwu2000** · 05-29-2008, 08:03 PM

I just placed an order tonight at 8:52....I better see these parts tomorrow morning ...or else

**R0B** · 05-29-2008, 11:39 PM

**jinstall** · 05-30-2008, 10:50 AM

No one can complain about shipping. You you have ordered from CFM and you live farther than 4800 miles, then I will shut up. less tha 10 days, USPS, countless flights, 2 continents, one ocean, underpaid workers, in less than 10 days with domestic rates, OUTSTANDING.

No just work on your email traffic and things would be perfect.

**MattMatt1182** · 05-30-2008, 10:20 PM

I never had a problem with shipping at all. You guys rock. If you can't reach them e-mail call them or join the chat room an they will work everything out. Very easy to work with.

**greyZXtre** · 06-02-2008, 10:47 AM

i like how the OP didnt respond back after a clear description of the situation was given to him by CFM. did he feel stupid? who knows. was he embarrassed for getting irate about nonsense? possibly.

classic example of foot in mouth after foot was removed from ass.

tasty

in a related story. ive never had a single problem with cfm. you guys are great, have great customer service and i love doing business with you.

-justin

**Funktacular** · 06-02-2008, 10:50 PM

I have a problem! I need new stickers

**Focus_Pokus** · 06-04-2008, 11:59 AM

CFM ships fast and has great parts! They are awesome.

04-17-2008, 10:33 PM	#1
ras50401 TEAM Member Join Date: Apr 2007 Location: Cedar falls, Iowa Posts: 425	Dissapointed in shipping i had ordered a couple of products on sunday. hoping they would be shipped that monday. there was a problem. and was never contacted. now my purchases will not make it here till next monday. __________________ 02' Sedan SPI Blood type Qow1"LOOKING FOR SVT" Engine, Focus flo intake msd wires Efp orp Efp atx shift improver soon spi controller. Interior, Gauge cluster with tach. key fob haha. Exterior, Cfm shortie antenna st200 wheels m3 mirrors sedan tail light mod

04-18-2008, 12:54 AM	#2
Focusfre4k Senior TEAM Member Join Date: Jul 2006 Location: OR Posts: 1,784	Re: Dissapointed in shipping ....stop your complaining....do you know how the whole proccess works? things dont just happen next day __________________ 2005 ZX5 in blazing copper<ITS ING SLOW

04-18-2008, 07:26 AM	#3
ras50401 TEAM Member Join Date: Apr 2007 Location: Cedar falls, Iowa Posts: 425	Re: Dissapointed in shipping even tueday would of been fine thats not why im upset . there was no call or email. when my card had a different adress than anything. so it sat there. __________________ 02' Sedan SPI Blood type Qow1"LOOKING FOR SVT" Engine, Focus flo intake msd wires Efp orp Efp atx shift improver soon spi controller. Interior, Gauge cluster with tach. key fob haha. Exterior, Cfm shortie antenna st200 wheels m3 mirrors sedan tail light mod

04-18-2008, 09:05 AM	#4
cfmfocus2 Premier Sponsor Join Date: Nov 2004 Posts: 847	Re: Dissapointed in shipping The website is 24 hours, but we work Monday to Friday 9:30 am to 5:30 pm. You made the order Sunday night. I processed your order on the next business days on the 14th Monday. I did not have any problems with processing it. Monday is always very busy for us, as we have to process 2-3 times more orders than a regular day. We received a large amount of orders over that weekend. We tried our best to send out all the packages possible on Monday. We were not able to get all the packages out on Monday, as we had more orders than normal. Some of the orders had to be shipped out on Tuesday. Your order did ship out on Tuesday. We did send out an e-mail with a completed order confirmation with tracking number. You also should of received an e-mail with the tracking number on Tuesday. If you log into your account online, you will see it was completed order with the tracking number showing it did ship out. You should have received an email from DHL on Tuesday with the tracking information for you package, which showed it shipped out. The completed order confirmation would of been on Wednesday. You should have received those e-mails, so my guess is maybe you enter the wrong e-mail on your order or our e-mails went to your junk e-mail filter. We sorry that we were not able to ship your order out on Monday. I hope you understand that we were not physically able to ship your package out on Monday. I think we do a good job in general with shipping out packages. I ordered stuff myself from other companies for other things and seen where most take atleast 1-2 business days to process an order. We try to do better than most with trying to get stuff out the same business day while other are longer than that. The best thing to do is to call if you have any questions. Someone can ask will the package ship out on Monday if it going to ship out Tuesday I would like to have it shipped a quicker method. Someone can put a note in order when they place it in the special order instructions field telling us they need the pasts before Friday to call. __________________ William - Sales Dept / Central Florida Motorsports, Inc. - Since 1996 william@c-f-m.com / Online Customer Service / 407.339.9211 We match ALL advertised prices on products we carry! Our Latest Products / SVT Focus Parts Video of our 12 second Vortech Supercharged 1/4 mile Focus / Engine Specs Come see our new show room! Last edited by cfmfocus2 : 04-18-2008 at 09:40 AM.

04-20-2008, 02:13 PM	#5
grbrgrnzx5 Senior TEAM Member Join Date: Jun 2005 Location: Olympia Washington Posts: 1,366	Re: Dissapointed in shipping I, for one, have never had a difficult time with the shipping of ANY of [FJ]'s sponsors, especially not CFM. Remember, ras, that patience is a virtue, and like any business, there is a certain amount of operational lag-time. So maybe you get the parts on a Monday instead of on a Friday. Big deal. Now you'll just have to wait until the following weekend to install them. Doesn't sound like a big deal to me, but then again, I'm just an idiot who tries not to pick on vendors (especially guys like CFM) because it takes them 24 hours to process and ship an order. __________________ Lookin' fast in the slow lane RIP, Jellybean (11/16/2001-6/16/2008)...you will be greatly missed. 2003 Infra Red ZX3 SVT-Totally stock...FOR NOW!

04-20-2008, 09:04 PM	#6
hksvt_03 TEAM Member Join Date: Nov 2006 Location: Northern Iowa Posts: 305	Re: Dissapointed in shipping CFM is always great about shipping. I'm sure they will sort everything out for you. Alex __________________ "Never, under any circumstance, is it a good idea to stir fry naked." JCM Racing #136

04-20-2008, 10:37 PM	#7
ridindirtyzx3 TEAM Member Join Date: Jan 2007 Location: Lebanon, PA Posts: 855	Re: Dissapointed in shipping CFM is the only sponsor on here that ive ever really ordered anything from, and i was extremely happy with their shipping. i would usually recieve my things in 2-3 buisness days, which seems really good (and i live in PA) __________________ http://www.myspace.com/ruast8champ Mods: 17'' Enkei Evo 6 Rims, AEM CAI, OBX Header, Borla 2.25'' Exhaust, Steeda Short Shifter, Eibach Sportlines, Vis Invader Carbon Fiber Hood, 7'' In-Dash DVD Player, 12'' Kicker Sub, 1200W Sony Amp, Streetglow Gold-Line Underbody Kit (broken, but will soon be fixed), tint, and some other minor stuff

05-18-2008, 08:13 PM	#8
uh8in Rookie Join Date: Jan 2006 Location: baltimore md Posts: 41	Re: Dissapointed in shipping you guys at c-f-m. keep doin what you guys do i never i had a problem with you guys i order stuff from you guys all the time im jus running out of things to buy. keep up the good work __________________ steeda intake,tb,steeda sts,xcal2,mbrp exhaust,eibach sportline,carbon fiberhood,orp.screamin demons,udp,agx.front and rear fs stress bar.3 piece wing.vf passenger and engine mounts. powergrid swaybar endlinks. prothane rear sway bushings.stage3 cm & flywheel, vf trans mount 02 svt 1/4 : 14.4@96 mph 60' : 2.283

05-19-2008, 06:46 AM	#9
jinstall [FJ] Addict Join Date: Feb 2001 Location: Wiesbaden Germany Posts: 12,475	Re: Dissapointed in shipping Shipping has been great for me, all the way here in Germany, never over 10 days. Now for emails yes I can understand. CFM would be perfect except for returning emails. __________________ Abusing BlueZeal's Focus in explicit ways. Heading to Belvoir in September. Deutscher Motor Sports Bund e.V. # NA1105092 Pistenclub e.V. #P0871

05-19-2008, 07:49 AM	#10
jerkeesvt TEAM Member Join Date: Nov 2006 Location: Pa Posts: 559	Re: Dissapointed in shipping CFM's always been top-notch to me!!! __________________ Xios turbo'd '03 SVT Focus euro edition in competition orange with the Saleen/Eibach susp. kit!

05-19-2008, 12:13 PM	#11
AerofurySC TEAM Member Join Date: Sep 2007 Location: Williamsburg, PA Posts: 159	Re: Dissapointed in shipping Another thumbs up for a top notch company. __________________ 2003 Competition Orange SVT Focus - Too many mods, Too much money.

05-19-2008, 02:17 PM	#12
slverfocus13 Senior TEAM Member Join Date: Oct 2006 Location: Palm Coast, FL Posts: 1,464	Re: Dissapointed in shipping i have never had ne problems with shipping from CFM....great service __________________ [eat][sleep][_/\_] 2002 CD Silver ZX3 Going for a Built NA Motor

05-19-2008, 02:35 PM	#13
kennan J Senior TEAM Member Join Date: Mar 2002 Location: Beaverton Oregon via Alexandria VA Posts: 2,485	Re: Dissapointed in shipping True that thumbs up __________________ IF YOU AIN'T BOUT IT, DON'T SHOUT IT! 07 RS4 Graduation present to myself , 02 SVT JRSC New numbers 246hp 190tq WMI, 2006 SRT8 Jeep Loaded www.acuzio.com

05-20-2008, 05:31 PM	#14
CFM Focus Premier Sponsor Join Date: Jun 2002 Location: www.c-f-m.com Posts: 1,480	Re: Dissapointed in shipping Thanks to all for your support! __________________ Central Florida Motorsports, Inc. - Since 1996 sales@c-f-m.com / NEW! Online Customer Service - Live Chat / 407.339.9211 / Subscribe to CFM Forum We match ALL advertised prices on products we carry! Our Latest Products / SVT Focus Parts Video of our 12 second Vortech Supercharged 1/4 mile Focus / Specs / Timeslip / Dyno .:Focus Showoff:. Picture and Video Gallery

05-21-2008, 12:46 AM	#15
Xryan85X Junior Member Join Date: Nov 2007 Posts: 52	Re: Dissapointed in shipping Are you for real? Of all the FJ sponsors these guys have the best shipping BY FAR.

05-21-2008, 01:17 PM	#16
starfuryt550 TEAM Member Join Date: Feb 2007 Location: Michigan Posts: 255	Re: Dissapointed in shipping cfm has always been good with my orders, and ive had like 8 so far...maybe it was just a fluke, but its not like them. they were prolly busy as they said, so give them another chance!

05-21-2008, 04:20 PM	#17
ROB_iSVT Rookie Join Date: Apr 2008 Location: Offutt AFB/Nor*cal 707 Posts: 49	Re: Dissapointed in shipping CFM = the best. __________________ 03 SVT CD silver HKS hi power exhaust, AEM CAI, FS pully, CFM sts, CFM 67mm TB, clutch masters FX100 & flywheel combo. ...not much but its a start..

05-23-2008, 10:02 PM	#18
bluefociZX3 Senior TEAM Member Join Date: Mar 2004 Location: Watertown CT Posts: 1,671	Re: Dissapointed in shipping hell i ordered a diablo mafia Thursday and it was shipped out on Friday top notch company __________________ vortech HO kit....235hp 200TQ Ported polished and milled 0.0039 head, crower stage 2 cams.. FR valve springs, Fc cam gears Volant short ram intake W/ ram air scoop,OBX 4-2-1 header, OBX exhaust, random Tech Cat, resonator FC 65mm Tb, Steeda engine and tranny mounts, Steeda TRI AX short shift, Eibach Sport-System Plus Kit stock rims with N2000 tires 89 xr4ti fully built and boosted! Undergoing a engine rebuild sigh ;-(

05-29-2008, 08:03 PM	#19
drwu2000 Rookie Join Date: Feb 2008 Location: Phila Posts: 18	Re: Dissapointed in shipping I just placed an order tonight at 8:52....I better see these parts tomorrow morning ...or else __________________ 2003 Infra-RED SVTF.... mostly stockish 1993 LX..... 2000 GT..... 2004 REDFIRE SVT Cobra > over 1300hp baby !!!!....all gone Proud Member of the Mid-Atlantic Cobra Association (MACA)

05-29-2008, 11:39 PM	#20
R0B a.k.a. TribalFocus Join Date: Aug 2002 Location: Burbank, Ca Posts: 8,314	Re: Dissapointed in shipping __________________ Cheers,~Rob http://robert-farrell.blogspot.com/ [FJ] All-Star - The Jetter formerly known as TribalFocus 2000 Ford Focus Kona Dirt 2000 Ford Crown Victoria P71 "Car RamRod"

05-30-2008, 10:50 AM	#21
jinstall [FJ] Addict Join Date: Feb 2001 Location: Wiesbaden Germany Posts: 12,475	Re: Dissapointed in shipping No one can complain about shipping. You you have ordered from CFM and you live farther than 4800 miles, then I will shut up. less tha 10 days, USPS, countless flights, 2 continents, one ocean, underpaid workers, in less than 10 days with domestic rates, OUTSTANDING. No just work on your email traffic and things would be perfect. __________________ Abusing BlueZeal's Focus in explicit ways. Heading to Belvoir in September. Deutscher Motor Sports Bund e.V. # NA1105092 Pistenclub e.V. #P0871 Last edited by jinstall : 05-30-2008 at 10:58 AM.

05-30-2008, 10:20 PM	#22
MattMatt1182 Rookie Join Date: Feb 2008 Posts: 5	Re: Dissapointed in shipping I never had a problem with shipping at all. You guys rock. If you can't reach them e-mail call them or join the chat room an they will work everything out. Very easy to work with.

06-02-2008, 10:47 AM	#23
greyZXtre TEAM Member Join Date: Mar 2003 Location: houston, tx Posts: 616	Re: Dissapointed in shipping i like how the OP didnt respond back after a clear description of the situation was given to him by CFM. did he feel stupid? who knows. was he embarrassed for getting irate about nonsense? possibly. classic example of foot in mouth after foot was removed from ass. tasty in a related story. ive never had a single problem with cfm. you guys are great, have great customer service and i love doing business with you. -justin __________________ SVT black on gold

06-02-2008, 10:50 PM	#24
Funktacular TEAM Member Join Date: Jul 2005 Location: Jacksonville, NC Posts: 122	Re: Dissapointed in shipping I have a problem! I need new stickers __________________ 01 ZX3, it has mods...yup. People say I am cruel and cold hearted, which simply is not true. I have the heart of a child....in a jar.

06-04-2008, 11:59 AM	#25
Focus_Pokus Junior Member Join Date: Feb 2008 Location: Chico, CA Posts: 74	Re: Dissapointed in shipping CFM ships fast and has great parts! They are awesome. __________________ '03 ZX5