Great customer service!
I recieved a crappy Koni rear strut when I ordered from Karl. I called Karl on monday morning and said it was bad and that I needed another ASAP for an auto-x this weekend. Karl immediately gets one overnighted to me as promised and follows back up with me. I recieved it and have installed it already.
Post-sale vendor support had always disappointed me in the auto industry and Karl defnitely came thru.
I am a massivespeed customer for life. I ordered some pads yesterday to show my appreciation for his help.
I cannot wait for the massivespeed rear strut bar to come out so I can buy it and get it installed! I also will have Karl install some headers and a front swaybar on the focus (I don't want to deal with the subframe issue) and a duratec header in the future.
But, all in all, I am impressed with the help and service thus far.
Thanks again, Karl
KC in Des Moines
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