They Killed my Focus!!! - Focaljet

**Fogboy** · 06-11-2001, 05:03 PM

I took my car for service at Folsom Lake Ford in Ca. They had my intake torn apart when some brilliant tech needed a picture of the odometer. He got in turned the key too far and BBQ'ed my eneine!!!! The car is a total loss. They are in the process of making it right but it could take some time. I think they should give me an SVT!!!!! But they are'nt an SVT dealer (no wonder). Do not take your car here for service, unless you want to get treated like crap untill they burn your car! See Pics at http://fordfog.tripod.com Before pics are on the "My Focus page".

**b_derksen** · 06-11-2001, 06:48 PM

That is awful! I feel sorry for you. I love my Focus, but it hasn't had any problems yet and it drives awesome.
Brian

------------------
Current ride: 01 Focus Street Edition Sedan Malibu Blue MTX

**wmudavey** · 06-11-2001, 07:13 PM

call customer service NOW.

------------------
2001 Malibu Blue ZX3
Advance Trac, Side air bags, manual moonroof
Mods to my company car:
Intermittent wipers, BMW tip, Ireland sticker, Foglight mod, custom wmudavey shorty antenna, Philips BlueVision bulbs.
Get awesome bulbs at Autolamps-Online

**focus989** · 06-11-2001, 08:01 PM

Dude, that is just unf***ing believable how that happened! I would demand an SVT!! Well hell, it's worth a try!? Just look what "FORD" did to your car.

**Fogboy** · 06-11-2001, 08:29 PM

Thanks for all your support folks. I have been thinking SVT, but right now i'm a little pissed off at Ford. I thought I would have recived more support from them when I called customer service. They sounded sorry and all but I don't think they called the dealer to see what happend or anything. Right now I have my eye on a mazda MP3 or Protege5. The MP3 is the new benchmark for this class of car thru the 700 foot slalom...68mph. The focus did it at 66mph and the old benchmark was set by the Acura integra (i don't know the speed of it. I do/ did love my SE minus the multi problems i had with it. They can't be all bad though, 6 of us at work bought Foci, all shapes and sizes Kona,x2 SE,x2 LX,x1 Wagon,x1 and a ZX2 all have been no trouble. Just mine (the first one) has a nasty spell on it. I will keep you all informed on this as I get info. Thanks again for the support.

**b_derksen** · 06-12-2001, 12:31 AM

I'm sure your dealer received a call from the Customer Assistance Center regarding your call. I work at a Ford dealer, and if one of our customers calls CAC with a concern, we usually get a call within the hour notifying us of the concern.
In this case I don't see Ford coming through with a new car for you because it wasn't a problem with the car, rather a mistake during the repair process. Any compensation will have to come out of your dealer's pocket.
Brian

------------------
Current ride: 01 Focus Street Edition Sedan Malibu Blue MTX

**Fogboy** · 06-12-2001, 10:09 AM

Well there were problem with the car and I was going to take it to the board for a lemon buy back. I told my dealer that too. My car had 19500 on it and my front rotors, pads, all tire's were out. The headlamp dropped silicon inside itself (looked like a big slug) the driver window trim kept popping up when you roll the window up. The front and rear made squeeking noise going over speed bumps, and the front would clunk sometimes. When I got the car there were problems with the paint and they tried to fix it three times before i just got tired of taking it back, the last time they got silver over spray on the front fender. the first time i took it for service there it came back with screws missing from the air cleaner and the hood support rod just gone! Trust me, it is a combonation of I got a bad car and they can't do good service to save there life! I am a service tech myself and have been for the last 13 years. I hold people to the same standards I use when servicing digital printers and networks. If my customers arn't happy I go the extra mile untill they are. Some people you just can not please, but I am realistic and not one of them. I will buy a new car every 3 years as I use them for work. How I am treated tells me where to get my next car. You can make the best product in the world, but it is still only as good as the service after the sale!

**wildZX3** · 06-12-2001, 11:27 AM

Go on with your bad self fogboy!!
I too am having the joy of dealing with the dealers.
My paint is thin in spots, Passenger's side headlamp is falling apart....etc etc..

Join the club...
Still love the car though....

------------------
Rainforest Green Auto ZX3
Iceman intake
Borla cat back exhaust
JBA header
Custom Diablo Sport chip
Razzi rear window spoiler

**Technarch** · 06-12-2001, 02:10 PM

Holy cow!! I couldn't believe the pictures I saw.

The dealership has insurance, they have the ability to give you a new car right away. I know someone who took in a jeep or something to a dealership to be serviced. Something went wrong on the hoist and the jeep fell off and smashed on the floor below. So they called the guy and told him to pick a car off the lot. Do not let them 'repair' your car, there's been too much damage. They have to give you a new one, if they resist, call a lawyer, and also inform them you have photos and will be contacting the LOCAL newspaper with the photos. NO ONE will buy from them once they get published.

End result will be you will get a new car. Fight for your rights though.

**urpheuz** · 06-12-2001, 02:54 PM

damn.... I feel ya.. i would be tramatize or something.... I think you should take them court and make them pay a lot more

**Blis** · 06-12-2001, 02:57 PM

Damn!

Dude, there is no way in fixing that properly...... Seriously, listen to some of these advices, they are pretty good and will get you on the right track.

I am sorry, I know this is more or less useless post, but I was just disturbed that they could blow the engine like that. Morons.

**njbongo** · 06-12-2001, 03:57 PM

There is no question that this dealership is obligated to replace your car with the exact same model OR better. That's what their 'business' insurance policy is for...stupid employees doing stupid things.

Demand a new car in the form of a certified letter. Give them 14 days to respond..no response, GET A LAWYER !!!!! And have that dealership pay your legal fees. There isn't a judge in the world that will not hold them accountable, no matter what they say.

I would also report this to your insurance company in the meantime...just to be safe. Just make it clear to your insurance co. that you are holding the dealer responsible for the claim until further notice. That way, if hell freezes over and you can't get teh dealer to pay...you're still covered.

good luck, and keep us posted

**Focus THIS** · 06-13-2001, 12:22 AM

OMFG...I just noticed you had pics of your car...I am comletely speachless... I didnt think a tech could be this stupid... If that had been my car, i cant even imagine what I would have done...
Im getting angry just thinking about it. lol. Did you call the cops, file a police report? I cant believe the dealer only offered to pay your deductable...as if your insurance should cover his techs negligence. I would have fully expected the dealer to give me the new focus of my choice of his lot immediatly... Keep us informed

**Fogboy** · 06-13-2001, 01:53 AM

Focusthis I will keep all informed. i am printing what your responces have been and taking them to the dealer tomorrow 6-13-01. I'll let you all know what is up. Thanks for the support. P.S. I am now looking at the Subaru WRX to replace my focus.

**wmudavey** · 06-13-2001, 01:02 PM

tell your insureance co! they may demand they dealer replace it because it may just cause problems in the future of somesort and they do not want to be accountable

**projectzx3** · 06-16-2001, 09:33 AM

i agree with wmudavey on this one. get your insurance co. involved. demand a replacement! fire and/or flood damage always has unforeseen problems. pics are unbelieveable imho!

**claypoolio** · 06-16-2001, 04:14 PM

i smell a lawsuit. Sue this piss out of them.that is totally insane.call the local news station most have a complaint line tell them how you have been mistreated and that the dealer torched your car. sorry man!!

------------------
00 ZX3 Rf green
15% titanium tint
foglight mod.
intake res.removed
maplight mod.
wiper switch mod.
belt chime disabled,upshift light removed,back seat coming out soon!

**doogie78** · 06-17-2001, 06:30 PM

get yourself a lawyer cause they are in the wrong. Accept nothing less than brand new do not let them replace your parts with used ones.

------------------
injen cai,b&m shifter,borla exhaust,superchip,ford udp, don't underestimate a sleeper

06-11-2001, 05:03 PM	#1
Fogboy TEAM Member Join Date: Jun 2001 Location: Sac. Ca. USA Posts: 110	They Killed my Focus!!! I took my car for service at Folsom Lake Ford in Ca. They had my intake torn apart when some brilliant tech needed a picture of the odometer. He got in turned the key too far and BBQ'ed my eneine!!!! The car is a total loss. They are in the process of making it right but it could take some time. I think they should give me an SVT!!!!! But they are'nt an SVT dealer (no wonder). Do not take your car here for service, unless you want to get treated like crap untill they burn your car! See Pics at http://fordfog.tripod.com Before pics are on the "My Focus page".

06-11-2001, 06:48 PM	#2
b_derksen TEAM Member Join Date: May 2001 Location: Winkler, Manitoba, Canada Posts: 110	Re: They Killed my Focus!!! That is awful! I feel sorry for you. I love my Focus, but it hasn't had any problems yet and it drives awesome. Brian ------------------ Current ride: 01 Focus Street Edition Sedan Malibu Blue MTX

06-11-2001, 07:13 PM	#3
wmudavey Senior TEAM Member Join Date: Oct 2000 Location: Ann Arbor, MI Posts: 3,267	Re: They Killed my Focus!!! call customer service NOW. ------------------ 2001 Malibu Blue ZX3 Advance Trac, Side air bags, manual moonroof Mods to my company car: Intermittent wipers, BMW tip, Ireland sticker, Foglight mod, custom wmudavey shorty antenna, Philips BlueVision bulbs. Get awesome bulbs at Autolamps-Online

06-11-2001, 08:01 PM	#4
focus989 TEAM Member Join Date: Mar 2001 Location: Waldorf, MD, USA Posts: 269	Re: They Killed my Focus!!! Dude, that is just unf*ing believable how that happened! I would demand an SVT!! Well hell, it's worth a try!? Just look what "FORD"** did to your car.

06-11-2001, 08:29 PM	#5
Fogboy TEAM Member Join Date: Jun 2001 Location: Sac. Ca. USA Posts: 110	Re: They Killed my Focus!!! Thanks for all your support folks. I have been thinking SVT, but right now i'm a little pissed off at Ford. I thought I would have recived more support from them when I called customer service. They sounded sorry and all but I don't think they called the dealer to see what happend or anything. Right now I have my eye on a mazda MP3 or Protege5. The MP3 is the new benchmark for this class of car thru the 700 foot slalom...68mph. The focus did it at 66mph and the old benchmark was set by the Acura integra (i don't know the speed of it. I do/ did love my SE minus the multi problems i had with it. They can't be all bad though, 6 of us at work bought Foci, all shapes and sizes Kona,x2 SE,x2 LX,x1 Wagon,x1 and a ZX2 all have been no trouble. Just mine (the first one) has a nasty spell on it. I will keep you all informed on this as I get info. Thanks again for the support.

06-12-2001, 12:31 AM	#6
b_derksen TEAM Member Join Date: May 2001 Location: Winkler, Manitoba, Canada Posts: 110	Re: They Killed my Focus!!! I'm sure your dealer received a call from the Customer Assistance Center regarding your call. I work at a Ford dealer, and if one of our customers calls CAC with a concern, we usually get a call within the hour notifying us of the concern. In this case I don't see Ford coming through with a new car for you because it wasn't a problem with the car, rather a mistake during the repair process. Any compensation will have to come out of your dealer's pocket. Brian ------------------ Current ride: 01 Focus Street Edition Sedan Malibu Blue MTX

06-12-2001, 10:09 AM	#7
Fogboy TEAM Member Join Date: Jun 2001 Location: Sac. Ca. USA Posts: 110	Re: They Killed my Focus!!! Well there were problem with the car and I was going to take it to the board for a lemon buy back. I told my dealer that too. My car had 19500 on it and my front rotors, pads, all tire's were out. The headlamp dropped silicon inside itself (looked like a big slug) the driver window trim kept popping up when you roll the window up. The front and rear made squeeking noise going over speed bumps, and the front would clunk sometimes. When I got the car there were problems with the paint and they tried to fix it three times before i just got tired of taking it back, the last time they got silver over spray on the front fender. the first time i took it for service there it came back with screws missing from the air cleaner and the hood support rod just gone! Trust me, it is a combonation of I got a bad car and they can't do good service to save there life! I am a service tech myself and have been for the last 13 years. I hold people to the same standards I use when servicing digital printers and networks. If my customers arn't happy I go the extra mile untill they are. Some people you just can not please, but I am realistic and not one of them. I will buy a new car every 3 years as I use them for work. How I am treated tells me where to get my next car. You can make the best product in the world, but it is still only as good as the service after the sale!

06-12-2001, 11:27 AM	#8
wildZX3 TEAM Member Join Date: May 2001 Location: Austin Posts: 222	Re: They Killed my Focus!!! Go on with your bad self fogboy!! I too am having the joy of dealing with the dealers. My paint is thin in spots, Passenger's side headlamp is falling apart....etc etc.. Join the club... Still love the car though.... ------------------ Rainforest Green Auto ZX3 Iceman intake Borla cat back exhaust JBA header Custom Diablo Sport chip Razzi rear window spoiler

06-12-2001, 02:10 PM	#9
Technarch TEAM Member Join Date: Oct 2000 Location: Toronto, Ontario, Canada Posts: 433	Re: They Killed my Focus!!! Holy cow!! I couldn't believe the pictures I saw. The dealership has insurance, they have the ability to give you a new car right away. I know someone who took in a jeep or something to a dealership to be serviced. Something went wrong on the hoist and the jeep fell off and smashed on the floor below. So they called the guy and told him to pick a car off the lot. Do not let them 'repair' your car, there's been too much damage. They have to give you a new one, if they resist, call a lawyer, and also inform them you have photos and will be contacting the LOCAL newspaper with the photos. NO ONE will buy from them once they get published. End result will be you will get a new car. Fight for your rights though.

06-12-2001, 02:54 PM	#10
urpheuz TEAM Member Join Date: Sep 2000 Location: near to DC Posts: 502	Re: They Killed my Focus!!! damn.... I feel ya.. i would be tramatize or something.... I think you should take them court and make them pay a lot more

06-12-2001, 02:57 PM	#11
Blis Administrator Join Date: Oct 2000 Location: Philadelphia, PA Posts: 3,069	Re: They Killed my Focus!!! Damn! Dude, there is no way in fixing that properly...... Seriously, listen to some of these advices, they are pretty good and will get you on the right track. I am sorry, I know this is more or less useless post, but I was just disturbed that they could blow the engine like that. Morons.

06-12-2001, 03:57 PM	#12
njbongo TEAM Member Join Date: May 2001 Location: Hackensack, NJ Posts: 126	Re: They Killed my Focus!!! There is no question that this dealership is obligated to replace your car with the exact same model OR better. That's what their 'business' insurance policy is for...stupid employees doing stupid things. Demand a new car in the form of a certified letter. Give them 14 days to respond..no response, GET A LAWYER !!!!! And have that dealership pay your legal fees. There isn't a judge in the world that will not hold them accountable, no matter what they say. I would also report this to your insurance company in the meantime...just to be safe. Just make it clear to your insurance co. that you are holding the dealer responsible for the claim until further notice. That way, if hell freezes over and you can't get teh dealer to pay...you're still covered. good luck, and keep us posted

06-13-2001, 12:22 AM	#13
Focus THIS TEAM Member Join Date: Jun 2001 Location: Netcong, NJ Posts: 223	Re: They Killed my Focus!!! OMFG...I just noticed you had pics of your car...I am comletely speachless... I didnt think a tech could be this stupid... If that had been my car, i cant even imagine what I would have done... Im getting angry just thinking about it. lol. Did you call the cops, file a police report? I cant believe the dealer only offered to pay your deductable...as if your insurance should cover his techs negligence. I would have fully expected the dealer to give me the new focus of my choice of his lot immediatly... Keep us informed

06-13-2001, 01:53 AM	#14
Fogboy TEAM Member Join Date: Jun 2001 Location: Sac. Ca. USA Posts: 110	Re: They Killed my Focus!!! Focusthis I will keep all informed. i am printing what your responces have been and taking them to the dealer tomorrow 6-13-01. I'll let you all know what is up. Thanks for the support. P.S. I am now looking at the Subaru WRX to replace my focus.

06-13-2001, 01:02 PM	#15
wmudavey Senior TEAM Member Join Date: Oct 2000 Location: Ann Arbor, MI Posts: 3,267	Re: They Killed my Focus!!! tell your insureance co! they may demand they dealer replace it because it may just cause problems in the future of somesort and they do not want to be accountable

06-16-2001, 09:33 AM	#16
projectzx3 Senior TEAM Member Join Date: Aug 2000 Location: Parkville, Maryland, USA Posts: 1,867	Re: They Killed my Focus!!! i agree with wmudavey on this one. get your insurance co. involved. demand a replacement! fire and/or flood damage always has unforeseen problems. pics are unbelieveable imho!

06-16-2001, 04:14 PM	#17
claypoolio Senior TEAM Member Join Date: Dec 2000 Location: Ft.Myers,Fl. Posts: 1,143	Re: They Killed my Focus!!! i smell a lawsuit. Sue this piss out of them.that is totally insane.call the local news station most have a complaint line tell them how you have been mistreated and that the dealer torched your car. sorry man!! ------------------ 00 ZX3 Rf green 15% titanium tint foglight mod. intake res.removed maplight mod. wiper switch mod. belt chime disabled,upshift light removed,back seat coming out soon!

06-17-2001, 06:30 PM	#18
doogie78 Senior TEAM Member Join Date: Oct 2000 Location: Denver, CO Posts: 3,211	Re: They Killed my Focus!!! get yourself a lawyer cause they are in the wrong. Accept nothing less than brand new do not let them replace your parts with used ones. ------------------ injen cai,b&m shifter,borla exhaust,superchip,ford udp, don't underestimate a sleeper

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