When I bought my Mustang in October 2004 I decided to get a maintenance contract that would cover all of my oil changes,tire rotations,coolant flush and transmission service for 3 years or 36,000 miles whichever came first.That way I just pull up to the service dept. hand them my maintenance contract and they do the work plain and simple.NOT SO FAST!!! Declined oil change and tire rotation last month because it wasn't 6 months yet.So I called them up and speak to a customer rep and ask when can I go and have this taken care of? She said anytime this month but then said,"Wait no the next time would be this October because you did the oil changes early(based on time not mileage since I don't drive much).Long story short I said I bought the contract so I wouldn't have to pay and was told that I was expected to pay inbetween the covered oil changes,etc.
So I cancelled the maintenance contract since it wasn't what it was suppose to end up being.